Verification Support Home Verification How do I get my transcript? You may be asked to provide your transcript to verify your reported education. T… How do I verify my bank account with small deposits? Once you have selected the “Two small deposits” verification method and entered y… Can I use my household or spousal income? No. Since this is a personal loan, we only take your personal income into conside… What documentation will verify my income? All documentation must: have your name and the company name listed be recent - no… Can I increase my loan amount after I have accepted my loan terms? Unfortunately, we cannot change your loan amount after you have signed your promi… What is considered income? Since this is a personal loan, we only take your personal income into considerati… What is not considered income for the purpose of obtaining a loan on Customers Bank? Your household income (we only take your personal income into consideration) Inco… Why weren't you able to retrieve my credit report? The initial credit inquiry we do when you initially apply is based on your name, … How do I complete the automatic bank account verification? Once you select the automatic bank account verification method you will see a new… What do I do if I am unable to automatically verify my bank account? If you are unable to connect your bank account automatically using your Online Ba… Why isn't the instant bank account verification process working? Unfortunately, not all Banks have signed up to work with our third party account … What happens if you are unable to successfully deposit my funds in the deposit account? If this occurs, please contact us via email at customersbank.servicing@upstart.co…