Can I apply for a second loan?

If you have already received a loan on Upstart, in order to be eligible for anoth…

How does applying for a loan affect my credit?

Checking your rate on the initial upstart.com site will not affect your credit sc…

When and how do I receive my loan funds?

If you accept your loan before 11:50am EST Monday-Friday, you should receive your…

What is the range of interest rates offered on loans and what is the difference between APR and interest rate?

All Customers Bank loans offer a fixed interest rate, but individual rates are de…

Can I change my loan application after it has been submitted?

You will not be able to edit your application once it is submitted. Please be sur…

What can I use the loan proceeds for?

You can use your loan proceeds for almost anything. The following are some option…

How much money can I borrow?

Loan amounts range from $5,000 and $25,000. The maximum amount you are eligible f…

What agreements do I have to agree to in order to receive a loan?

In order to receive your loan you must agree to the Privacy Policy,  Electronic C…

How is interest calculated?

We use simple interest to calculate interest. So interest does not accrue on inte…

How do I apply for a loan?

Please complete the brief online application that will include information about …

What is the difference between a soft and hard credit inquiry?

There are two kinds of inquiries (or pulls) that can occur on your credit report:…

Can I negotiate the rate or my loan terms?

No, you cannot negotiate the loan terms or rate. Your rate is generated based on …

Why do you need my social security number?

We are required by federal law to collect and verify your personal information, i…

Can you withdraw or delete my application?

If you wish to withdraw from the application process, please email us at Customer…

What fees am I charged?

Fee Amount Frequency Description Origination Fee 2.8% - 6.8% of the loan amount O…

Are loans through Customers Bank fixed rate or variable rate?

All loans through Customers Bank have a fixed interest rate, which means it won't…

What can I expect when I apply?

The loan process begins with submitting your initial rate inquiry on upstart.com …

How to Calculate Your Self Employed Income

If you’re self-employed and you’d like to use your income from this job as the in…